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Contractors won't come out for small home repairs and the gap hits elderly homeowners hardest
The handrail on the back stairs is loose. It has been loose for four months. Every time someone uses those stairs they grip a railing that gives slightly under pressure. For a heal...
Submitting a short film to festivals costs hundreds or thousands of dollars with almost no transparency about what your money actually buys
You made a short film. It took six months and every favour you could call in. The total cash budget was $3,000, which is modest by any industry standard but significant for a perso...
Four in ten companies post job listings with no real intention of hiring anyone
You spent two hours on the application. You tailored the cover letter. You researched the company, adjusted your resume to match the job description, and submitted everything throu...
Buying concert tickets from resellers has become a genuine gamble with no reliable way to verify authenticity before the show
Understanding ticket fraud requires understanding why primary market tickets sell out in minutes for popular shows. Ticketmaster processes tens of millions of ticket purchases simu...
Renters have no reliable way to verify a landlord's reputation before signing a lease
Finding a rental apartment involves weeks of searching, dozens of applications, and significant emotional energy. The actual decision about which landlord to trust with your housin...
Facebook Marketplace has no safe way to pay, meet, or arrange delivery and fraud is the predictable result
Facebook Marketplace launched in 2016 as a simple feature within the Facebook app. It grew by leveraging the existing social graph to create a sense of familiarity and trust in wha...
Job applicants have no way to know which companies are known for ghosting after interviews
You prepared for weeks. You researched the company, practised your answers, cleared your schedule for four rounds of conversations, built what felt like a genuine connection with t...