Category
🛒 Shopping
8 problems
Mobile game ads show completely different gameplay from the actual game and regulators have barely touched it
The pull-the-pin format became one of the most effective mobile game ad mechanics ever created. A character is in danger. Water is rising. Fire is spreading. Villains are closing i...
When your food delivery order is wrong the restaurant never finds out and the problem keeps happening
You ordered pad thai. It arrived with shrimp and you are allergic to shellfish. You opened the app, went through the support flow, explained the problem, and received a $12 credit....
Nobody knows when they are supposed to tip anymore and the iPad turning to face you was designed to exploit that confusion
The tip jar was passive. It sat on the counter and you could walk past it without acknowledgment. Nobody watched whether you put money in. Nobody knew. The social pressure existed ...
Every clothing brand uses different size charts making online shopping a guessing game with no reliable standard
You know your measurements. You have been buying clothes for decades. You know that in most brands you wear a medium. You find a shirt you want to buy online. You check the size ch...
Buying concert tickets from resellers has become a genuine gamble with no reliable way to verify authenticity before the show
Understanding ticket fraud requires understanding why primary market tickets sell out in minutes for popular shows. Ticketmaster processes tens of millions of ticket purchases simu...
Facebook Marketplace has no safe way to pay, meet, or arrange delivery and fraud is the predictable result
Facebook Marketplace launched in 2016 as a simple feature within the Facebook app. It grew by leveraging the existing social graph to create a sense of familiarity and trust in wha...
Greenwashing has made every eco-friendly claim meaningless and consumers have no reliable way to verify impact
Sustainable. It appears on $6 moisturisers and $600 sofas. On fast fashion from brands producing billions of garments annually and on artisan goods made in small batches. On produc...
Hotels call rooms ocean view when you can barely see water, and there is no standard that stops them
Ocean view rooms exist in a category of their own on every booking platform. They are filtered separately, priced separately, and marketed with photos that frame them as a fundamen...